Nothing in these terms are intended to exclude, restrict or modify the implied warranties set out in the Competition and Consumer Act 2010.
Application for return of goods must be made within 14 days from receipt of goods. No goods shall be accepted 21 days from authorisation date.
You will be allocated a Returned Goods Authority (‘RGA’) reference number by embecta's Customer Service Representative. All returns are to be sent to the embecta Warehouse as directed by our Customer Service Department.
Please ensure that the RGA reference number is clearly marked on all goods for return. Goods will only be accepted for return where prior approval has been obtained and the RGA reference number is clearly shown. Only authorised quantities and batch numbers will be accepted. Any unauthorised goods returned will be redirected to you at your expense. Goods must be returned in their original packaging with no additional markings or damage. Any goods not meeting this requirement will be refused credit.
An RGA will not be issued, nor will credit be given for the following:
Goods that are not purchased from embecta or through an Authorized Distributor;
Goods that are temperature controlled;
Goods returned with conditions that prevent resale. Examples include but not limited to:
Special ordered or custom made Goods;
Obsolete or discontinued Goods;
Opened Goods; or
Expired Good or Goods outside minimum dating requirements.
Application for credit because of short shipment/damaged goods/over shipment of goods must be made within 14 days from receipt of goods. If you have not made an application within this time you will be deemed to have accepted the shipment and you cannot make any further claims. If there is an over shipment, you must immediately inform embecta in writing and embecta is entitled to, at your option, charge you for the excess goods or recover the excess goods from you.
Only embecta whole case quantities will be considered for return, (i.e. no part cases shall be accepted).
If a product is believed to be faulty, goods should be isolated and embecta's Customer Service Department should be advised of the alleged fault. A sample from the batch concerned will be evaluated by the Quality Assurance department and if found to be faulty, an RGA number will be provided.
Non Stocked items ordered at customer request will not be accepted for return. Should any order be cancelled after the items have been manufactured including shipping, all charges shall be billed to you.
Refrigerated, frozen, or products requiring a special license to transport (e.g. 'hazmat' products) should not be returned physically to embecta. Any claim for credit relating to embecta supply of such goods should be notified to your embecta Customer Service Representative within 14 days of receipt.
IMPORTANT: Goods will only be accepted for return if the above conditions are complied with. A
re-stocking fee of A$60.00 (+GST) shall be charged if the returned goods were ordered in error.